Benefits

Freight Payment Benefits

TCR is about partnering with our clients to save them money, if we didn’t do that we would not be in business. With the partnerships, tools and team in place we are more than suited to take on many challenges our clients face to provide a holistic solution to keep them informed of their freight activities so they can make the right decisions.

» Primary Benefits «

Our freight management identifies savings from:

1. No payment of overcharges resulting from freight rate, commodity description or extension errors.
2. Elimination of post-audit overcharge claims and post-audit fees.
3. Increase of cash flow by retaining money that would otherwise be paid to carriers through freight bill rating errors.
4. Reduction in freight bill processing costs.
5. Better utilization of traffic and accounting staff.
6. Reduction in management time spent overseeing freight bill auditing and handling functions.

» Reduce payments «

If a freight bill is not correctly billed and the charges are less than the amount reflected in the most recent pricing information that we have received from our client or the charges are excessive, we will pay the corrected bill with an explanation for the reduced payment.

» Make more time for yourself «

If we are unable to determine whether or not the freight charges are correct as billed, we will contact the carrier for tariff or contract information. If a freight bill is not correctly billed and the charges are less than the amount reflected in the most recent pricing information or the charges are excessive, we will pay the corrected bill with an explanation for the reduced payment.

TCR will follow up with the carrier to answer any questions or provide any requested documentation. Our objective is to resolve the incorrect charges without involving our customer.

» You still call the shots «

TCR will advise our client as to the amount of the difference and why we believe the bill is wrong. Our client may instruct TCR to pay the original amount as billed or contact the carrier directly to discuss the difference in the billed amount and reach an agreement as to the appropriate amount.

» Pay for what you ship «

TCR will follow up with the carrier to answer any questions or provide any requested documentation. Our objective is to resolve the incorrect charges without involving our customer. TCR will advise our client as to the amount of the difference and why we believe the bill is wrong. Our client may instruct TCR to pay the original amount as billed or contact the carrier directly to discuss the difference in the billed amount and reach an agreement as to the appropriate amount to pay.

Our auditors will check to see if delivery commitments were met on guaranteed shipments. If we determine that the delivery commitment was not met, we will request the carrier to cancel the charges.

» Better understand what you are billed «

If the description on the freight bill is not clear, we will obtain a copy of the bill of lading from the carrier and/or documentation from our client or the shipper to determine exactly what was shipped.

» Feel good about your charges «

If a carrier has inspected a shipment and has increased the freight charges, we will obtain a copy of the W&I report and advise our client if the carrier is correct or, if the carrier is not correct, the steps to take to contest the additional charges.

» Minimize future spend «

We also explain to our clients the applicability of any Accessorial services and recommend steps to take to avoid or minimize such charges in the future.